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FAQ

  • What should I do if the payment is not accepted?
    Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact info@choesione.it notify us about the problem. We can manage the order manually.
  • How can I order?
    You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
  • What are the delivery charges?
    Delivery charges are dependent on the shipment requirements. You can see the shipping fees on the checkout process before the payment is made.
  • What payment methods can I use?
    You can use all the major credit cards or PAYPAL
  • How can I change delivery address?
    Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
  • How do create an account?
    Go to this page https://www.boomthebrand.it and click “LOG IN / ACCEDI”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
  • How is the Security of this web site?
    Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties. More information here
  • What if my item arrived damaged or with a defect?
    We strive to produce quality products, but if your item arrives damaged or with a defect, please contact our customer service team within seven days of receipt. We will work with you to resolve the issue.
  • How can I check the right size to wear?
    You can check by reading our Size Guide, which provides detailed information on sizing for all of our products. Please make sure to review this guide carefully before placing your order.
  • Does your shop offer refunds for buyer's remorse or errors due to incorrect sizing?
    No, we do not offer refunds for buyer's remorse or errors due to incorrect sizing, as we are a POD (Print On Demand) shop. Please read our SIZE GUIDE carefully before placing an order to ensure you select the correct size, as size exchanges are also not available
  • Can I cancel my order after it has been placed?
    We are unable to cancel an order once it has been placed, as our POD (Print On Demand) process begins immediately. Please carefully review your order before submitting to ensure accuracy.
  • Can I return a product or face mask if I am not satisfied with it?
    Unfortunately, we do not accept returns for products or face masks, as we are unable to resell these items due to our POD (Print On Demand) model. Please ensure you carefully review product details and dimensions before placing an order.
  • What if I received the wrong item or my item is missing?
    If you receive the wrong item or your item is missing from your order, please contact our customer service team within seven days of receipt. We will work with you to ensure you receive the correct item as soon as possible.
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